ep93 - Shane Green

Shane Green is the Founder & President of SGEi, a Fortune 500 Culture Consultancy. He's a world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane consults with global Fortune 500 leaders on customer experience and organizational culture. He draws upon his foundation at The Ritz-Carlton Hotel Company and work in multiple industries to transform his clients employees’ mindset, experience, and habits to improve customer experience, employee retention, and organizational performance.
As a catalyst for the modern service economy, Shane and his team inspire companies and their people to move beyond the mundane and out of status quo so they want to exceed the expectations of their internal and external customers. He's worked with brands like the NBA, Westfield, Foot Locker, NetJets Inc., MSC Cruises, W Hotels, Madison Square Gardens, Cisco Systems, and BMW to reprogram their employee mindset and skills to create loyal customers and raving fans.
We spoke about the current state of organizational culture and the anxieties/expectations many employees are feeling during #covid19 #workfromhome.